Loyalty Terms
Introduction
The Salad Project Loyalty Programme (the "Loyalty Programme") is available through SPAPP+, The Salad Project app (the "App"), and, where indicated, in our stores. The Loyalty Programme and the App are operated by Florian James Limited, trading as The Salad Project ("The Salad Project", "we", "our" or "us"), a company registered in England and Wales under company number 12241426, whose registered office is at The Courtyard, 14a Sydenham Road, Croydon, England, CR0 2EE.
By creating an account and using the App you agree to take part in the Loyalty Programme and to be bound by these terms and conditions (the "Terms"), together with our App Terms of Use and the App Privacy Policy. Please read them carefully. If you do not accept these Terms, please stop using the App and delete your account. You can do this in the 'Profile' section of the App, or by contacting us at support@saladproject.co.uk.
Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015 or other applicable UK consumer law.
1. Eligibility and enrolment
1.1 You must be at least 16 years of age to take part in the Loyalty Programme.
1.2 To enrol, download the App and register an account. Enrolment in the Loyalty Programme is automatic once your account is created and verified.
1.3 One account per person. Accounts are personal to you and are not transferable, and the Loyalty Programme is for your own personal use.
2. Welcome Offer for new members
2.1 New members who register an account for the first time will receive a Welcome Offer made up of three parts:
- (a) £5 off your first order placed through the App, or made in store where you scan your SPAPP+ QR code at the till;
- (b) 15% off qualifying orders for 30 days, running from the date and time you create your account; and
- (c) 10 bonus points, credited to your account free of charge when you sign up.
2.2 The £5 discount applies to a single order and is not subject to a minimum spend. It has no cash value, cannot be exchanged for cash, and no change or credit is given if your order total is less than £5.
2.3 The 15% discount applies automatically to qualifying orders placed within the 30 day window. The window does not pause, extend or restart for any reason, including account suspension, store closure, technical issues or a period during which you do not order.
2.4 Where the Welcome Offer can be used. The £5 discount and the 15% discount are valid only on orders placed through the App, or on in store purchases where you scan your SPAPP+ QR code at the till. They are not valid on:
- orders placed through third party delivery platforms, including Deliveroo, Just Eat, Uber Eats, Feedr and Too Good To Go;
- catering and corporate orders;
- purchases of gift cards or credit;
- taxes, delivery fees, service charges or tips.
2.5 One per person. The Welcome Offer is limited to one per person. We may treat accounts as belonging to the same person where they share a payment card, device, email address, phone number or delivery address. We may withdraw the Welcome Offer and cancel any related discount where we reasonably believe it has been claimed more than once by the same person.
2.6 Combining offers. The Welcome Offer cannot be used together with any other discount on the same order, unless we say otherwise.
2.7 Expiry. The £5 discount expires 14 days after your account is created if it is not used. This is measured to the exact time of sign up, so if you create your account at 9:07am, the discount expires at 9:07am on the fourteenth day afterwards. The 15% discount expires at the end of the 30 day window, measured in the same way. Expired discounts cannot be reinstated and no compensation is given.
2.8 Refunds and cancellations. If an order placed using the Welcome Offer is cancelled or refunded, we will refund the amount you actually paid. The £5 discount will not be reinstated and the 15% window is not extended.
2.9 We may change or withdraw the Welcome Offer for new sign ups at any time. Doing so will not affect a Welcome Offer that has already been issued to you and is still within its validity period.
3. Earning points
3.1 You receive 10 points free of charge when you sign up to the Loyalty Programme. These points are a gift and are not linked to any purchase.
3.2 After that, you earn 1 point for every £1 you spend on qualifying purchases. Points are calculated on the amount you actually pay after any discount has been applied. The earn rate is shown in the App and may change from time to time, in line with clause 7.
3.3 Qualifying purchases. You earn points on purchases made through the App, and on in store purchases where you scan your SPAPP+ QR code at the till. If you do not scan your QR code at the time of purchase, no points are earned on that transaction and we are under no obligation to add them afterwards.
3.4 Deliveroo orders. You can also earn points on Deliveroo orders, provided you enter your membership number at the time you place the order. If you do not enter it at that point, the points are not earned and we are under no obligation to add them afterwards. We may choose to add points retrospectively at our discretion, but we do not have to, and doing so once does not mean we will do so again.
3.5 Points are not earned on:
- orders placed through third party platforms other than Deliveroo, including Just Eat, Uber Eats, Feedr and Too Good To Go;
- catering and corporate orders;
- purchases of gift cards or credit, or orders paid for using gift cards or reward credit;
- taxes, delivery fees, service charges or tips;
- purchases made on our website.
3.6 If we issue a full or partial refund, any points earned on that order may be removed from your account.
3.7 We may run promotional campaigns, challenges or points boosters from time to time. These are offered at our discretion and may be withdrawn, subject to any specific terms published for that campaign.
3.8 Points have no cash value, are not property, and cannot be sold, transferred or combined across accounts.
4. Tracking your points
4.1 Your points balance is shown on the SPAPP+ page in the App. Points are usually added immediately but may take up to 48 hours to appear.
4.2 If you believe points are missing, contact us at support@saladproject.co.uk with your receipt and transaction details within 14 days of your purchase. We will review the request and add points where we are reasonably satisfied that they were earned. This does not apply to Deliveroo orders placed without a membership number, which are dealt with under clause 3.4.
5. Closing your account
5.1 If you close your account, any unused points and vouchers may be lost.
6. Rewards
6.1 Rewards are automatic. You do not need to redeem your points. Each time your balance reaches 100 points, a £10 voucher is issued to your account in the App automatically, and 100 points are deducted from your balance.
6.2 Any remaining points carry over. Points above the 100 point threshold stay in your balance and count towards your next voucher. For example, if you have 99 points and then spend £10, you reach 109 points, a £10 voucher is issued, and your balance becomes 9 points.
6.3 If a single transaction takes your balance past more than one 100 point threshold, a voucher is issued for each threshold reached, and the remainder carries over in the same way.
6.4 Voucher validity. Each voucher is valid for 12 months from the date it is issued. The expiry date is shown in the App.
6.5 If a voucher is not used before it expires, it is lost. The points used to issue it are not returned to your account and no replacement or compensation is given.
6.6 Vouchers can be used through the App, or in participating The Salad Project stores in the United Kingdom by scanning your SPAPP+ QR code at the till, subject to availability. Vouchers cannot be used on Deliveroo or any other third party platform.
6.7 A voucher is applied to a single order. It has no cash value, cannot be exchanged for cash, and no change or credit is given if your order total is less than £10. Only one voucher can be used per order, and vouchers cannot be combined with any other voucher or discount.
6.8 Once a voucher has been used, it cannot be refunded, returned or exchanged, including where the item it was used against is returned.
7. Changes to the Loyalty Programme and these Terms
7.1 We may change these Terms or the Loyalty Programme from time to time. Reasons include changes to our products, pricing, technology, costs, or to reflect changes in law or regulation.
7.2 Where a change materially reduces the benefits available to you, including a change to the earn rate, the voucher threshold or any expiry period, we will give you reasonable notice in the App or by email before it takes effect. Vouchers already issued to your account will remain valid until their expiry date.
7.3 If you do not agree to a change, you may close your account before it takes effect.
7.4 We may suspend or end the Loyalty Programme at any time on reasonable notice. If we do, vouchers already issued to you will remain valid until their expiry date, and points not converted into a voucher before the programme ends will be lost.
7.5 How we contact you. Messages about the Loyalty Programme itself, including changes to these Terms, are service messages rather than marketing. We will send them to you in the App and by email, and you will receive them whether or not you have opted out of marketing communications. If you have turned off App notifications and opted out of marketing, it is your responsibility to check the App for updates.
8. Misuse
8.1 We may remove points, cancel rewards, or suspend or close your account where we reasonably believe that:
- (a) there is fraudulent or suspicious activity on your account;
- (b) points or rewards have been obtained, sold, transferred or used other than in line with these Terms;
- (c) the Loyalty Programme or your account has been misused or tampered with;
- (d) you have given us false or misleading information; or
- (e) you have materially breached these Terms.
8.2 Before taking action under clause 8.1 we will, where it is reasonable and lawful to do so, contact you and give you the opportunity to respond.
8.3 If we close your account under this clause, unused points and rewards will be lost. You may appeal by contacting support@saladproject.co.uk.
9. Our responsibility to you
9.1 Our liability to you can not exceed more than the monetary value associated on your account. This includes liability for death or personal injury caused by our negligence, for fraud, and for breach of your legal rights in relation to the goods you buy from us.
9.2 Subject to clause 9.1, if we fail to comply with these Terms we are responsible for loss or damage you suffer that is a foreseeable result of that failure. We are not responsible for loss or damage that is not foreseeable, for business losses, or for loss of points or vouchers caused by technical failure of the App or our till systems.
10. Your data
10.1 The App is operated by Vita Mojo International Limited. Personal data collected through the App is handled in line with the App Privacy Policy, available at https://saladproject.vmos.io/privacy.
10.2 Marketing communications are separate from the Loyalty Programme. You will only receive marketing from us where you have given consent, and you can withdraw it at any time using the unsubscribe link in any message, in the App, or by emailing support@saladproject.co.uk.
11. General
11.1 If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.
11.2 These Terms are governed by the laws of England and Wales. Any dispute may be brought in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
11.3 If you have a complaint, please contact us at support@saladproject.co.uk.
Last updated: [24/08/2026]